Flower Delivery Info

It is important to us to successfully deliver your order and to make the ordering process as easy as possible.   We have created this guide to give you information, and to ensure a successful delivery.

HOSPITALS  No Hospital Deliveries at this time 

DELIVERY ORDERS - NO HOSPITAL DELIVERIES AT THIS TIME   - Depending on the weather, Deliveries will be placed on the recipient’s porch, we will knock and ring the doorbell.   We will also follow up with a phone call to the recipient phone number you provide during the checkout process.  It is important that you provide the recipient’s phone number, NOT YOURS for this purpose.  If it’s too cold, items may be returned to the shop and not left on porches.   We will not attempt deliveries to neighbors if the recipient is not home.  If a neighbor is out and offers assistance, then we may leave it with them.  If returned to the shop, we will wait for the recipient to respond to voice message and door tag.  The door tag will direct them to call us or it will provide the location of where the delivery was left.  When they contact us, we will reschedule delivery or pickup at our shop if they prefer.

RECIPIENT PHONE NUMBER Please be sure to provide us with an accurate phone number for the recipient, this is very important.  We use this number when the recipient does not answer the door, which is surprisingly often. If the recipient is not home, depending upon weather conditions, the type of neighborhood, we will do our best to safely leave the flowers and call to let them know where the flowers were left. If the conditions are not right , we will need to call the recipient and ask them to call us to schedule redelivery.  We will not be attempting to locate a neighbor to accept delivery if the recipient is not home.

OUT OF TOWN DELIVERIES  We are currently not accepting orders for areas outside our local delivery area that is listed below.  Since COVID-19 and the uncertainty of florist availability in out of town areas, we suggest you call a shop in the delivery area.  You may find one by doing a Google search for florist in the recipients town / zip code

DELIVERY AREA   Our current delivery area covers the Orchard Park, NY area including most of the Southtowns up to and including Williamsville, NY.  Most areas are available for delivery Monday through Friday as well as Saturday for the area closer to Orchard Park.   Deliveries are usually completed by 4pm.   Cutoff times may vary on given days for the foreseeable future.  

Holiday Delivery Note :

Some areas will be closed when we reach our limits for that area, so it's best to get your orders in early. 

Our Current Delivery area is as follows:

SAME DAY DELIVERY  Deliveries are most commonly made from late morning through early afternoon. We do give special attention to deliveries for faculty at schools as they often leave earlier in the day as well as businesses. Our regular hours are 9am to 3pm and deliveries will usually be completed by 2pm. If your order has a special delivery requirement please call or email us to ensure that we can accommodate it.  During Holidays when we are open later than 3pm, We do our best to fulfill the following: Deliveries to schools will be completed by 2pm.  Deliveries to businesses will be completed by 4pm. Deliveries to residences will be completed by 5pm.  We cannot guarantee a specific time of delivery.  We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.  If you are looking for a later delivery, may we suggest our after hours pickup  at our shop.  We have a designated pick up wagon where you can find your order after closing.

DELIVERY CONFIRMATIONS  Our delivery confirmations are emailed out once the driver returns to our shop after completing the route your order was on.  This pertains to customers who have an email address on file with us.

ANONYMOUS SENDERS  Our policy is to include the sender's name on all outgoing deliveries.  We will not accept Anonymous, Secret Senders, Secret Santa's etc.  

PICK UP ORDERS We are also accepting phone & website orders for pickup at our location, 4020 N. Buffalo Rd Orchard Park, NY 14127.   For Valentine's Week, we suggest you order early and pay in advance.

SHOWROOM OPEN  Our showroom is now open Monday - Saturday 9am to 3pm  with extended hours during the holiday season. 

SYMPATHY & FUNERALS  We are delivering to funeral homes.  We have a number of offerings available online for Funeral Services.  Normally we are closed on Sunday's but we will accommodate family funeral deliveries.  If you are in need of custom funeral flowers or Sunday delivery, please call 662-4483 with your question or request 

HOLIDAYS  To help assure on-time local delivery during the busy holiday season, place your order at least 2 day prior to the following major holidays:  Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.  Our shop will always be closed on the following holidays: New Year’s Day, Easter, Memorial Day, Independence Day and Labor Day.  Our website will not accept orders for Sunday delivery unless it's a specific holiday such as Valentine’s Day or Mother's Day that we deliver on and we stop accepting website orders earlier on these days.    It is best to call us to verify we can accommodate your request.

Thank You for supporting our family business!  It is truly appreciated!