It is important to us to successfully deliver your order and to make the ordering process as easy as possible. Because there are many potential stumbling blocks in this process we have created this guide to give you information, and to ensure a successful delivery.
SAME DAY DELIVERY
*Please Note* below is what we try to adhere to, but on some days we may need to leave earlier for certain areas due to quantity of deliveries on that given day. If you have any questions about a delivery area, feel free to give us a call at 716-662-4483 and one of our staff will be happy to help you out.
Orchard Park = 3:00pm (Saturday = 2:00pm)
Blasdell, East Aurora, Hamburg, West Falls, West Seneca = 1pm (Saturday = 12:00pm)
All other local delivery areas = 12:00pm
If you are looking to have something delivered same day to Buffalo, NY area and it is after 12pm, give us a call at (716)662-4483 and we will do our best to accommodate your request.
Deliveries are most commonly made from late morning through mid afternoon. We do give special attention to deliveries for faculty at schools as they often leave earlier in the day as well as businesses. If your order has a special delivery requirement please call or email us to ensure that we can accommodate it. You may also mention it in the Special Instructions area during online checkout.
We do our best to fulfill the following:
Deliveries to schools will be completed by 2pm.
Deliveries to businesses will be completed by 4pm.
Deliveries to residences will be completed by 5pm.
We cannot guarantee a specific time of delivery.
We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.
Please be sure to provide us with an accurate phone number for the recipient, this is very important.
We use this number when the recipient does not answer the door, which is surprisingly often. If the recipient is not home, depending upon weather conditions, the type of neighborhood, or the availability of a neighbor to accept the flowers, we will do our best to safely leave the flowers and call to let them know where the flowers were left. If the conditions are not right then we will need to call the recipient and ask them to call us to schedule redelivery.
We offer local delivery to Buffalo, NY and the surrounding Western NY area. Orders must be placed before noon EST. Please refer to the Town / Zip Code breakdown below for our delivery area.
We can also arrange delivery throughout the United States, Canada and Internationally if you call our shop at (716)662-4483. Many items you see on our site are available to our local delivery area only. Items offered for out of town orders are restricted. Please see the Out Of Town Delivery information at the bottom of this page for more details.
Saville's offers delivery to some of the hospitals in the Buffalo, NY area. Some hospitals have volunteers that will deliver floral and plant arrangements from the lobby to the patient’s room. No hospitals offer this on the weekend. A number of local hospitals do not offer this at all.
Due to the Corona virus we are taking the following precautions. The safety of our delivery staff is important to us. We will not risk their health by having them enter medical units or patients' rooms.
If the hospital in question does not offer Volunteer delivery to the patient's room, we will not be delivering to that hospital.
No Hospital deliveries on the weekend.
No Hospital Deliveries to the following hospitals. They do not offer volunteer delivery services. Sisters Hospital, Oshei Childrens, Millard Fillmore Suburban
Weekday delivery to the following hospitals is okay: Mercy Hospital, Buffalo General, Roswell, Kenmore Mercy
Deliveries to Hospitals may be restricted by the hospital if the patient is in a special ward such as ICU. In this case we will attempt delivery the next day. If delivery is still not possible then we will contact you.
FUNERAL HOMES & CHURCHES
We deliver to all funeral homes in the Buffalo, NY local delivery area including the Towns shown in the breakdown below. Normally we are closed on Sunday's but we will accommodate family funeral deliveries. Please call our shop to inquire about Sunday delivery (716)662-4483
We are unable to accept international orders on our website. International orders to countries other than Canada and the United States may take about two days to be delivered.
We will be happy to accept your international orders if you call our shop directly, (716)662-4483
To help assure on-time local delivery during the busy holiday season, place your order at least 2 day prior to the following major holidays:
Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.
Our shop will always be closed on the following holidays:
New Year’s Day, Easter, Memorial Day, Independence Day and Labor Day.
Our website will not accept orders for Sunday delivery unless it's a specific holiday such as Mother's Day that we deliver on and we stop accepting website orders earlier on these days. It is best to call us to verify we can accommodate your request.
Our delivery confirmations are emailed out once the driver returns to our shop after completing the route your order was on. This pertains to customers who have an email address on file with us.
DELIVERY AREA BREAKDOWN
We personally deliver to the following towns :
Arcade 14009, Blasdell 14219, Boston 14025, Bowmansville 14026, Cheektowaga 14225, Cheektowaga 14227, Colden 14033, Depew 14043, East Aurora 14052, Eden 14057, Eggertsville 14226, Elma 14059, Glenwood 14069, Hamburg 14075, Holland 14080, Kenmore 14217, Lackawanna 14218,, Lakeview 14085, Lancaster 14086, Marilla 14102, Orchard Park 14127, South Buffalo 14220, South Wales 14139, Tonawanda 14150, Tonawanda 14223, West Falls 14170, West Seneca 14224, Williamsville 14221
We personally deliver to the following Buffalo zip codes:
14201, 14202, 14203, 14204, 14206, 14207, 14208, 14209, 14210, 14211, 14212, 14213, 14214, 14215, 14216, Kenmore 14217, Lackawanna 14218, Blasdell 14219, South Buffalo 14220, Williamsville 14221, Buffalo 14222, Tonawanda 14223, West Seneca 14224, Cheektowaga 14225, Eggertsville 14226, Cheektowaga 14227, Buffalo 14260, Buffalo 14263
The following are "seasonal towns" that we deliver to during Spring, Summer and Fall but due to the poor weather conditions in the winter, we will utilize a florist in our network to fill and deliver orders going to these areas (web orders are not active for these towns during winter, call for assistance) :
Angola 14006, Clarence Center 14032, Derby 14047, East Amherst 14051, Getzville 14068, North Collins 14111, North Evans 14112, North Tonawanda 14120, West Amherst 14228
OUT OF TOWN ORDERS
We are only accepting online orders for locations we personally deliver to. (see breakdown above)
If you are looking to place an out of town order, please call our shop at (716)662-4483 and one of our staff will assist you.
For out of town orders, we will direct your order to a florist in our network, that serves that town.
If you selected an item that is only available locally, we are going to run into problems getting your order successfully completed. Most shops across the country do not have the inventory and large selection of containers and flowers that Saville's offers.
We suggest that for an out of town order that you would like us to handle, select one of the following:
- Florist Designed Sympathy Arrangement
We can request a color palette but we do not know what each florists’ flower inventory is so we cannot guarantee types of flowers.
The minimums for an out of town order are $50 for the item, $15.95 for Delivery / Service Fee plus Tax
If the customer is interested in picking something specific for an out of town area, we suggest they contact a florist directly that serves that town.
You can search on Google for Florist in “(City / State)” Below is an example Google search for florist in Albany, NY
There will be paid ads at the top of the screen, disregard those and scroll down to the map (as shown below) and select one of the actual florists in that area.
We apologize for any inconvenience this may cause you, but we have no control or knowledge of out of town florist inventories of flowers, containers, etc.
Many florists will refuse incoming orders during busy times from other florists due to the high demand of their own customers.
This is why it is recommended that you call them directly to see what their featured items are on a given day.